Refund policy

Refund & Returns Policy – Oh Baby Store

Last Updated: 02/12/2025

At Oh Baby Store, we aim to provide high-quality baby and children’s items including bags, blankets, clothing, and accessories. Please read our policy carefully before placing an order.

By purchasing from our website, you agree to the terms outlined below.

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1. Delivery Timeframes

All orders placed with Oh Baby Store are processed and shipped according to our stated delivery timeframes:

📦 UK Standard Delivery: 10–15 working days
🌍 International Delivery: 20–30 working days

Please note:
    •    Working days do not include weekends or bank holidays
    •    Delivery times may vary slightly during busy periods (such as holidays or sales)
    •    International delivery may take longer due to customs processing and local courier delays

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2. Refunds for Orders Still in Transit

We do not offer refunds for orders that have not yet arrived if they are still within the advertised delivery timeframe:
    •    UK orders: 10–15 working days
    •    International orders: 20–30 working days

Refund requests made before these periods have passed will not be accepted.

We kindly ask customers to allow the full delivery window before contacting us regarding missing orders.

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3. Lost or Delayed Orders

If your order has not arrived after the stated delivery timeframe, please contact us and we will investigate with the courier.

In cases where an order is confirmed as lost, we will offer a replacement 

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4. Returns Eligibility

We accept returns on eligible items under the following conditions:
    •    You contact us within 14 days of receiving your order
    •    Items must be unused, unworn, and in original packaging
    •    Proof of purchase is provided

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5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:
    •    Underwear or intimate clothing
    •    Items that have been worn or washed
    •    Personalised items
    •    Sale or clearance items (unless faulty)

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6. Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery with:
    •    Your order number
    •    Photos of the issue

We will arrange a replacement or refund where appropriate.

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7. Refund Processing

Once a return is received and inspected, approved refunds will be processed within 5–10 business days back to the original payment method.

Please note:
    •    Shipping fees are non-refundable unless the item is faulty
    •    Returns sent back in unsuitable condition may not be refunded

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8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

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9. Contact Us

For any questions about your order, delivery, returns or refunds, please contact:

📧 Email: ohbabystore2025@gmail.com
📍 Instagram/Facebook: @OhBabyStore

Thank you for supporting our small business 💛